Guest Service Rep Supervisor Full Time w / Benefits

Job Number : 240001OM

240001OM

Primary Location

United States-California-Moffett Field

Organization

Moffett FieldPay Range : $20 - $24 DOE

Join us as our nextGuest Services Representative Supervisorhere inMountain View, CAat the Navy Lodge Moffett Field.

ELIGIBLE FOR A $2500 HIRING INCENTIVE (must meet eligibility req’t)

Why the Navy Lodge and Navy Exchange Service Command (NEXCOM) ?

While some may serve overseas for our country, we hold down the fort we serve the men and women who wear the flag America’s strength, America’s heart.

We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do.

Here at the Navy Lodge Moffett, no two days will look the same.

oYou can expect an unforgettable,dynamic, and competitive work environment.

oWe are a diverse and inclusive team supporting a high volume business, who push ourselves and those around us to develop personally and professionally, every single day.

This is where YOU fit in : Moffett Field Navy Lodge is in need of a Guest Services Representative Supervisor to answer the call;

a team player who is dedicated to supporting our local Naval community, and operational successes on a day to day basis.

Your work will make an impact and support how our organization serves the best customer our Military patrons and their families.

So, what does a typical day look like? What does it take to succeed?

oProvide excellent customer service to our valued and honored guests.

oCommunicates with Navy Lodge personnel and chain of command.

oCreates schedules, assigns work tasks and oversees Guest Service Representatives.

oTrains associates on Navy Lodge systems and standards of operating procedures.

oAssists with recruitment efforts, such as creating job posts and conducting interviews.

oFollows all local safety regulations. Informs supervisor of hazardous conditions.

The Qualifiers :

o2 years of experience in administrative, professional, investigative or other responsible work.

üMay substituted 1 year of academic study above the high school level successfully complete in a hotel / lodging / hospitality school.

oMust possess the knowledge and skills necessary to perform job duties.

oMust pass a pre-employment criminal background check.

The Benefits begin DAY ONE :

We know you work hard, and cultivate the very best solutions for your family and that’s why we offer a competitive federal salary & comprehensive benefit plan.

oBenefits begin on DAY ONE

üMedical / Vision & Dental

ü401(k) & Pension Plan

üLife & Disability Insurance

üSick and annual leave accruals

üTuition reimbursement program

üContinuity of Employment Programs for Military Spouses

üTax Free shopping, worldwide, at any Navy Exchange location

üAccess to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)!

üEmployee Assistance Plan (EAP)*

• Includes LifeMart Discount Savings Program
• GENERAL EXPERIENCE : 2 years of experience in administrative, professional, investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes;

skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE : 1 year of academic study above the high school level successfully completed in a hotel / lodging / hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience, provided such study included a minimum of 6 semester hours, or the equivalent, per year in subjects related to the specialized field.

SPECIALIZED EXPERIENCE : One year of responsible experience in administrative, supervisory, professional or technical work that demonstrated knowledge of Navy Lodge front of house operations : or similar work which demonstrated knowledge and abilities within a guest services environment.

Last updated : 2024-05-12